Terms of Service

These Terms apply to bin-cleaning services from Bin Scientist ("we," "us") and to binscientist.com. By booking or receiving service, you agree to them. Questions: (561) 954-3627 or JAXs@binscientist.com.

1. Requests and confirmation

A form on our website is a request, not a confirmed appointment. Service starts once we confirm your route, plan, price and first visit with you by email, text or phone.

2. What we do

We clean your curbside garbage and recycling bins at the curb or the service spot we agree on. Our process: flush loose debris, degrease, hot rinse capped at 128°F, enzyme cleaner, and a Bin Health Report left on your lid. We remove residue and odor. We do not disinfect or sterilize, and we make no germ-kill or health claims.

3. Your part

• Have your bins emptied by your hauler and reachable on service day.
• Tell us about gate codes, pets, HOA rules, or bin damage in advance.
• Keep pets and children away from the work area while we clean.

4. Weather, holidays and missed pickups

We may clean in light rain. If storms, lightning, a hurricane watch or warning, a holiday, or a late or skipped trash pickup gets in the way, we will reschedule your visit, normally within 2 business days, and let you know by text or email. There is no extra charge for a visit we reschedule. If your bins are not out, not empty, or cannot be reached, we will try once more within 2 business days. If they still are not ready, the visit counts as done for that period.

5. Plans and prices

Prices are listed at binscientist.com/pricing. Every price includes 2 cans. First Visit Deep Clean: $79, plus $15 per extra can; half off ($39.50) when you sign up for weekly or monthly service for 12 months and prepay the first quarter. Weekly: $25 per visit, 6-month minimum. Monthly: $29 per visit. Every 2 months: $35 per visit. Quarterly: $45 per visit. Recurring visits add $15 per extra can. One-Time Maintenance Clean (cans cleaned within the last 90 days): $59, plus $15 per extra can. Recurring plans paid annually: 10% off. Bug-deterrent spray add-on: $5. Prices exclude any applicable tax.

6. Billing

The website does not collect payment. We confirm how you will pay when we confirm your service. Recurring plans are billed at the start of each billing period: each week or month for Weekly and Monthly Care, every 2 months for that plan, each quarter for Quarterly, and once a year for plans paid annually (10% off). A half-off first visit requires a 12-month weekly or monthly plan with the first quarter prepaid. One-time cleans are paid at or before the visit.

7. Automatic renewal

Weekly (after its 6-month minimum), Monthly, every-2-months and Quarterly plans renew automatically each period until you cancel. Plans paid annually renew automatically for another 12 months at the regular price in effect then, unless you cancel. We will remind you by email or text 30 to 60 days before your annual cancellation deadline. That reminder will say that your plan will renew and how to cancel. There is no long-term contract on any plan.

8. Cancelling

Cancel anytime by email to JAXs@binscientist.com, by call or text to (561) 954-3627, or by the same method you used to sign up. To avoid the next charge, cancel before your next billing date. We confirm every cancellation in writing. You can also pause service, for example during a vacation. Just ask before your next visit.

9. Refunds

• Monthly, every 2 months and Quarterly: when you cancel, no future charges. The period already billed is not refunded, but any visit it covers will still be done.
• Annual: if you cancel early, we refund the unused visits pro-rated (the amount you paid ÷ 12 × visits left). If you received a half-off first visit, we never charge back the discount when you cancel early.
• Satisfaction: if you are not happy with a clean, tell us within 48 hours and we will re-clean free.
• First Visit Deep Clean and One-Time Maintenance Clean: covered by the free re-clean. Not refundable after the visit.

10. Pricing terms

The first-visit and plan terms on our pricing page are part of these Terms.

11. Bins and damage

• Many bins belong to the city or the hauler. We clean them; we do not repair or replace them.
• We are not responsible for wear that was already there, such as cracks, sun-brittle plastic, or broken lids, hinges or wheels. That includes damage that only shows once the grime is gone. We note visible damage on your Bin Health Report.
• If we damage your bin or property, tell us within 48 hours, with photos if you can. We will repair it, replace it, or pay you back, up to the cost of a replacement bin for bin damage.
• Wet driveways and curbs dry on their own. We rinse the work area before we leave.

12. Photos

We may photograph bins before and after service for quality and records. We will not post photos that show your address, your house number, or people without your permission.

13. Limits

Our service is provided as described in these Terms. To the extent the law allows, our total responsibility for any claim is limited to what you paid us in the 3 months before the claim. Damage covered by section 11 is handled under that section. Nothing here limits rights you have under Florida law that cannot be waived.

14. Messages

We may email or call you about your request and service. We text only if you opt in (see SMS Terms below). Every marketing email has an unsubscribe link.

15. Law

Florida law governs these Terms. Disputes go to the courts of Palm Beach County, Florida, including small claims court.

16. Changes

We may update these Terms and will change the date at the top. Changes do not apply to a period you have already paid for.

SMS Terms

If you opt in (including by checking the text-message box on our Book Online form), Bin Scientist will text you about your booking and service: reminders, scheduling and updates. If you also check an offers box, we will text you occasional promotions. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help, or call (561) 954-3627. Consent is not a condition of purchase. Carriers are not responsible for delayed or undelivered messages. We do not sell or share your phone number or text opt-in with other companies for their marketing.